Privacy
PrepackFlow Atlas stores merchant pack configuration in its own application database and projects only the runtime data required to drive the guided storefront pack-ordering experience.
- The app database is the source of truth for reusable packs, product readiness, publish history, feedback, and operator diagnostics.
- Shopify metafields remain projection surfaces for storefront runtime only.
- Public documentation and support pages stay reachable without Shopify embedded authentication.
What we store
PrepackFlow Atlas stores the merchant configuration needed to create reusable packs, prepare products, publish approved snapshots, track public feedback, and support operational review.
When merchants use the embedded app, the app stores the minimum shop-level installation data required to authenticate with Shopify and keep the guided admin plus storefront behavior active.
- Shop domain and installation metadata
- Pack library entries, product setup data, templates, and publish snapshots
- Webhook logs, validation logs, runtime issues, public feedback, and operator error catalog entries
What we do not treat as the source of truth
Runtime metafields published to Shopify exist to support storefront pack cards, grouped cart summaries, cart transform behavior, and checkout validation. They do not replace the application database.
PrepackFlow Atlas does not rely on app-owned public metafields or public metaobjects as the primary store for merchant configuration or buyer messaging.
- Merchant editing happens in the app database first
- Published runtime JSON mirrors the latest approved snapshot
Support and feedback data
Public feedback submissions can include an optional email address. Those messages are stored in an operator inbox to triage roadmap suggestions, storefront issues, and documentation corrections.
Operational errors are stored as safe, redacted summaries so the team can investigate buyer-facing or merchant-facing problems without exposing raw secrets.
- Feedback email is optional
- Error samples are redacted before storage
Questions about privacy?
Use the public feedback surface if a merchant or reviewer needs clarification about data flow, runtime projection, or support handling.